Datenschutzrichtlinie und Schutz personenbezogener Daten
Letzte Aktualisierung: 26. Oktober 2025
Version: 3.2
Einleitung
Mostbet (nachfolgend - 'Wir', 'Unser Unternehmen', 'Plattform') nimmt den Schutz der Privatsphäre und personenbezogener Daten unserer Benutzer ernst. Diese Datenschutzrichtlinie beschreibt, wie wir Ihre personenbezogenen Daten sammeln, verwenden, speichern, übertragen und schützen:
- ✅ DSGVO (Datenschutz-Grundverordnung, EU 2016/679) — für Benutzer der Europäischen Union
- ✅ CCPA (California Consumer Privacy Act) — für Benutzer in Kalifornien, USA
- ✅ UK Data Protection Act 2018 — für Benutzer im Vereinigten Königreich
- ✅ Datenschutzgesetz von Curaçao — Zuständigkeit unserer Lizenz
- ✅ Lokale Datenschutzgesetze in den Ländern, in denen wir tätig sind
Durch die Nutzung unserer Dienste (Website, mobile Anwendung, Software) stimmen Sie den Bedingungen dieser Datenschutzrichtlinie zu.
Wichtig: Wenn Sie den Bedingungen der Verarbeitung Ihrer Daten nicht zustimmen, nutzen Sie unsere Plattform nicht.
Verantwortlicher für die Datenverarbeitung
Verantwortlicher für personenbezogene Daten:
Bizbon N.V.
Abraham de Veerstraat 9
Willemstad, Curaçao
Registrierungsnummer: 152125
E-Mail: privacy@most-bet-apk.org
Datenschutzbeauftragter (DSB):
E-Mail: dpo@most-bet-apk.org
Antwortzeit: innerhalb von 72 Stunden
Welche personenbezogenen Daten wir sammeln
Wir sammeln nur Daten, die für die Bereitstellung unserer Dienste, die Gewährleistung der Sicherheit und die Einhaltung gesetzlicher Anforderungen erforderlich sind.
1️⃣ Identifikationsdaten
Daten, die Sie als eindeutigen Benutzer identifizieren:
- Vollständiger Name (Vorname, Nachname, Vatersname)
- Geburtsdatum (zur Bestätigung des Alters 18+)
- Staatsangehörigkeit und Wohnsitzland
- Nummer des Ausweisdokuments (Reisepass, Personalausweis, Führerschein)
- Meldeadresse und tatsächliche Wohnadresse
- Mobiltelefonnummer (mit Ländervorwahl)
- E-Mail-Adresse
Quelle: Von Ihnen bei der Registrierung und Verifizierung (KYC) angegeben.
2️⃣ Finanzdaten
Informationen über Ihre Transaktionen und Zahlungsmethoden:
- Einzahlungshistorie: Datum, Betrag, Zahlungsmethode, Status
- Auszahlungshistorie: Datum, Betrag, Auszahlungsmethode, Status
- Herkunft der Mittel (für AML-Compliance)
- Bankdaten: Kontonummer, IBAN, SWIFT (nur für Überweisungen)
- Elektronische Wallet-Nummern: Skrill, Neteller, WebMoney, usw.
- Kryptowährung-Wallet-Adresse: Bitcoin, USDT, Ethereum, usw.
Wichtig: Wir speichern keine vollständigen Bankkartendaten (CVV, vollständige Kartennummer). Zahlungsdaten werden von PCI DSS Level 1 zertifizierten Verarbeitern verarbeitet. Wir speichern nur:
- Erste 6 und letzte 4 Ziffern der Kartennummer (maskiert)
- Ablaufdatum der Karte
- Kartentyp (Visa, Mastercard, usw.)
Quelle: Von Ihnen bei Ein-/Auszahlung angegeben; von Zahlungsanbietern erhalten.
3️⃣ Spielaktivität
Informationen über die Plattformnutzung:
- Wetthistorie: Datum, Zeit, Wettart, Betrag, Quoten, Ergebnis
- Casino-Spielhistorie: gespielte Spiele, Einsätze, Gewinne
- Bonus: aktivierter Bonus, Umsatzbedingungen, Status
- Verantwortungsvolles Spielen Limits: von Ihnen gesetzte Einschränkungen
- Spielsitzungszeit: Dauer, Häufigkeit
Quelle: Automatisch von unserer Plattform erstellt.
4️⃣ Technische Daten
Informationen über Ihr Gerät und Ihre Verbindung:
- IP-Adresse (für Geolokalisierung und Sicherheit)
- Gerätetyp: Smartphone, Tablet, Computer
- Betriebssystem: Android, iOS, Windows, macOS (Version)
- Browser: Chrome, Safari, Firefox (Version)
- Bildschirmauflösung und Spracheinstellungen
- Eindeutige Gerätekennung (Device ID)
- Verbindungsinformationen: Anbieter, Geschwindigkeit, Stabilität
Quelle: Automatisch bei der Nutzung der Plattform erfasst.
5️⃣ Kommunikation
Aufzeichnungen von Interaktionen mit uns:
- Live-Chat-Nachrichten (Gesprächsverlauf)
- E-Mails (eingehend und ausgehend)
- Telefonate (Aufzeichnungen zur Qualitätskontrolle, mit Ihrer Zustimmung)
- Telegram-, WhatsApp-, Viber-Nachrichten (bei Kontakt mit dem Support)
- Bewertungen und Beschwerden
Quelle: Von Ihnen während Gesprächen mit dem Support bereitgestellt.
6️⃣ Marketingpräferenzen
Informationen über Ihre Interessen und Einwilligungen:
- Einwilligung zum Erhalt von Werbematerialien (E-Mail, SMS, Push)
- Types of products that interest you: sports, casino, live games
- Click history on email newsletters and push notifications
- Communication language preferences
Source: provided by you during registration; updated via profile settings.
7️⃣ Cookies and analytics data
Data collected by web technologies (see "Cookies" section below):
- Pages visited on our website
- Time spent on each page
- Traffic source: direct access, search engines, advertising campaigns
- Clicks on interface elements and buttons
- Behavior patterns: scrolling, hover, clicks
Source: automatically collected via cookies, Google Analytics, pixels.
Why we use your data
We process your personal data only for legitimate purposes, including:
1️⃣ Service provision (Contract fulfillment)
- Account registration and management
- Processing deposits and withdrawals
- Placing bets and participating in games
- Calculating bonuses and wagering
- Providing technical support
Legal basis: contract fulfillment (User Agreement).
2️⃣ Legal compliance (Legal obligation)
- Identity verification (KYC) — age 18+ confirmation, multi-account prevention
- Anti-money laundering (AML) — fund source verification, suspicious transaction monitoring
- Sanctions list checks — OFAC, UN, EU, Interpol
- Regulatory reporting — data transmission to Curaçao Gaming Control Board
- Cooperation with law enforcement — during official inquiries
Legal basis: compliance with legal obligations.
3️⃣ Security and fraud prevention (Legitimate interest)
- Detection and prevention of fraudulent transactions
- Detection of bonus-hunting and abuse
- Protection against account compromise (bruteforce, phishing)
- DDoS attack monitoring
- Bot and automated betting system detection
Legal basis: our legitimate interest in protecting the platform and users.
4️⃣ Marketing and personalization (Consent)
- Sending promotional email newsletters about bonuses, promotions, new games
- Sending SMS and push notifications about special offers
- Targeted advertising via partners (Google Ads, Facebook Ads)
- Personalized game and betting offers
Legal basis: your explicit consent (can be withdrawn at any time).
5️⃣ Analytics and service improvement (Legitimate interest)
- User behavior analysis to improve interface
- A/B testing of new features
- Study of game and sports popularity
- Loading speed and performance optimization
Legal basis: our legitimate interest in improving service quality.
Who we share your data with
We do not sell your personal data to third parties. However, we may transfer data to these categories of recipients:
1️⃣ Payment processors
For processing deposits and withdrawals:
- Venson Ltd (Cyprus) — our main payment operator
- Skrill, Neteller, ecoPayz — electronic wallets
- Visa, Mastercard processors — bank cards
- Coinbase, Binance Pay — cryptocurrency transactions
Data transferred: name, email, transaction amount, payment method.
Protection: all processors are PCI DSS Level 1 certified.
2️⃣ Game and sports data providers
For providing content:
- Evolution Gaming, Pragmatic Play, NetEnt — live casino and slots
- Sportradar, Betradar — sports data and odds
- Spribe — Aviator game
Data transferred: user ID (pseudonymized), game history.
Protection: data protection agreements (DPA — Data Processing Agreements).
3️⃣ Verification and control services (KYC/AML)
For regulatory compliance:
- Sumsub, Onfido — biometric document verification
- ComplyAdvantage, Dow Jones — sanctions list and PEP checks
- SEON, Sift — fraud monitoring
Data transferred: name, date of birth, document number, document photo.
Protection: GDPR compliant, ISO 27001 certified.
4️⃣ Analytics and marketing platforms
For analysis and advertising:
- Google Analytics — web traffic analysis
- Facebook Pixel, TikTok Pixel — retargeting
- AppsFlyer, Adjust — mobile traffic attribution
- Mailchimp, SendGrid — email newsletters
Data transferred: IP address, cookies, web behavior, email (hashed for targeting).
Protection: data protection agreements, opt-out option.
5️⃣ Cloud hosting providers
For data storage:
- Amazon Web Services (AWS) — servers in Ireland (EU), Singapore, Virginia (USA)
- Cloudflare — CDN and DDoS protection
Data transferred: all platform data.
Protection: encryption at rest (AES-256), in transit (TLS 1.3).
6️⃣ Regulators and law enforcement
During legal requests:
- Curaçao Gaming Control Board — regulator of our license
- Financial Intelligence Units (FIU) — in case of money laundering suspicion
- Interpol, national police — during official investigation requests
- Tax authorities — according to local law upon request
Data transferred: any data requested within the legal request framework.
Protection: we verify the legality of each request.
7️⃣ Responsible gaming partners
For providing support (only with your consent):
- GamCare, BeGambleAware, Gamblers Anonymous
Data transferred: only upon your request, anonymously or with your consent.
International data transfers
Mostbet serves users in 93 countries. Your data may be transferred and processed outside your jurisdiction to other countries, including:
- 🌍 European Economic Area (EEA): Ireland (AWS servers)
- 🌍 USA: Virginia (AWS servers)
- 🌍 Singapore: AWS servers for Asian users
- 🌍 Curaçao: our main headquarters
Protection mechanisms for international transfers:
- ✅ Standard Contractual Clauses (SCC) — approved by European Commission
- ✅ Binding Corporate Rules (BCR) — internal rules of corporate group
- ✅ Adequacy decisions — countries recognized by EU as safe (e.g., Switzerland)
- ✅ Encryption in transit — all data encrypted during transfer (TLS 1.3)
How we protect your data
We apply comprehensive technical and organizational measures to protect your personal data:
🔒 Technical measures:
- ✅ SSL/TLS 256-bit encryption — all data between your device and our servers encrypted
- ✅ Encryption at rest — database encrypted with AES-256
- ✅ Two-factor authentication (2FA) — available for all users
- ✅ Payment data tokenization — bank cards replaced with tokens
- ✅ Firewalls — multi-layer server protection
- ✅ Intrusion detection systems (IDS/IPS) — 24/7 anomaly monitoring
- ✅ DDoS protection — Cloudflare Enterprise
- ✅ Penetration testing — every 6 months
🔐 Organizational measures:
- ✅ Access restriction — only authorized employees have data access (principle of least privilege)
- ✅ Non-disclosure agreements (NDA) — all employees sign NDA
- ✅ Employee training — continuous data protection training
- ✅ Access logging — all data actions recorded in audit logs
- ✅ Incident response procedures — action plan for data breaches
- ✅ Regular audits — external ISO 27001 reviews
Security statistics:
- 🏆 Zero data breach incidents in 15 years of operation
- 🏆 99.98% uptime — server stability
- 🏆 PCI DSS Level 1 certification — highest payment security standard
How long we keep your data
We keep your personal data only as long as necessary for processing purposes:
| Тип данных | Срок хранения | Основание |
|---|---|---|
| Identification data | 5 years after account closure | AML/KYC legislation |
| Financial data | 7 years after last transaction | Tax legislation, AML |
| Gaming and betting history | 5 years after account closure | Regulatory requirements, disputes |
| Support communications | 3 years after last contact | Service quality, disputes |
| Technical logs (IP, Device ID) | 1 year | Security, fraud |
| Cookies | Up to 2 years (by type) | Marketing, analytics |
| Marketing data | Until consent withdrawal or 2 years of inactivity | User consent |
After retention period expiration:
- Data is irreversibly deleted (secure deletion)
- Or anonymized for statistical purposes (personal identification impossible)
Ihre Rechte bezüglich personenbezogener Daten
Under GDPR and other data protection laws, you have the following rights:
1️⃣ Right to access
You can request a copy of all data we keep about you.
How to exercise:
- Personal panel → Settings → Privacy → "Download my data"
- Or send request to privacy@most-bet-apk.org with subject "Data Access Request"
Provision deadline: within 30 days (usually 3-5 days).
Format: CSV/JSON files in ZIP archive.
2️⃣ Right to rectification
You can update or correct incorrect data.
How to exercise:
- Personal panel → Settings → Profile → Edit
- Or write to support@most-bet-apk.org
Important: Changing name, date of birth requires new verification (KYC).
3️⃣ Right to erasure ("Right to be forgotten")
You can request deletion of your data.
Conditions:
- ✅ Account closed and no active obligations (debts, disputed transactions)
- ✅ Retention period for regulatory purposes expired
- ❌ Data cannot be deleted if necessary for contract fulfillment or legal obligations (AML, taxes)
How to exercise:
- Write to privacy@most-bet-apk.org with subject "Data Deletion Request"
Processing deadline: within 30 days.
4️⃣ Right to restriction of processing
You can stop processing your data in certain cases (e.g., during disputes about data accuracy).
How to exercise:
- Write to privacy@most-bet-apk.org with justification
5️⃣ Right to data portability
You can get your data in structured, machine-readable format (CSV, JSON) for transfer to another provider.
How to exercise:
- Personal panel → Download my data
- Or send request to privacy@most-bet-apk.org
6️⃣ Right to object
You can object to processing your data for marketing purposes or legitimate interest.
How to exercise:
- For marketing: "Unsubscribe" button in every email or profile settings
- For other purposes: write to privacy@most-bet-apk.org
7️⃣ Right to withdraw consent
If processing is based on your consent, you can withdraw it at any time.
How to exercise:
- Personal panel → Settings → Privacy → Consent management
Important: Consent withdrawal does not affect legality of processing before withdrawal.
8️⃣ Right to lodge a complaint
You can lodge a complaint with data protection supervisory authority.
Contacts:
- EU: Your national data protection authority (list)
- UK: Information Commissioner's Office (ICO) — ico.org.uk
- USA (California): California Privacy Protection Agency — cppa.ca.gov
Cookies and web technologies
What are cookies?
Cookies are small text files stored on your device when visiting our website. They help with:
- Remembering your settings (language, currency)
- Remembering login session (no need to enter password every visit)
- Analyzing website usage
- Showing similar advertisements
Types of cookies we use:
1️⃣ Strictly necessary cookies
Purpose: Ensuring basic website functions (login, security, cart).
- session_id — session identifier
- csrf_token — CSRF attack protection
- auth_token — authentication token
Duration: until browser closes (session) or 30 days.
Can be disabled? ❌ No — website won't work.
2️⃣ Performance cookies
Purpose: Collecting anonymous information about website usage (which pages are popular, where users make mistakes).
- _ga, _gid — Google Analytics
- _hjid — Hotjar (session recordings, heatmaps)
Duration: 1-2 years.
Can be disabled? ✅ Yes — via cookie settings.
3️⃣ Functionality cookies
Purpose: Remembering your settings for experience personalization.
- language — selected language
- currency — selected currency
- theme — light/dark theme
Duration: 1 year.
Can be disabled? ✅ Yes — but website won't remember settings.
4️⃣ Targeting/advertising cookies
Purpose: Tracking your behavior to show similar advertisements.
- _fbp — Facebook Pixel
- _gcl_au — Google Ads
- _ttp — TikTok Pixel
- IDE — DoubleClick (Google Display Network)
Duration: up to 2 years.
Can be disabled? ✅ Yes — via cookie settings or NAI opt-out (optout.networkadvertising.org).
Cookie management
In website settings:
- Click "Cookie settings" banner (on first visit)
- Or: Website footer → "Cookie preferences"
- Enable/disable cookie categories
In browser settings:
- Chrome: Settings → Privacy → Cookies
- Firefox: Settings → Privacy → Cookies
- Safari: Settings → Privacy → Cookies
- Edge: Settings → Cookies and permissions
Important: Disabling all cookies may prevent website from working (no access possible).
Other web technologies
Besides cookies, we use:
- Tracking Pixels: Invisible 1x1 images to track email newsletter opens and clicks.
- Local Storage: Local settings storage on HTML5 devices.
- Device Fingerprinting: Collecting device configuration information for identification without cookies (resolution, fonts, plugins) (used for fraud prevention).
Marketing and newsletter unsubscribe
Types of marketing messages:
We may send you:
- 📧 Email newsletters: bonuses, promotions, new games, tournaments
- 📱 SMS: urgent offers, verification codes
- 🔔 Push notifications: (in app) live events, bonus notifications
How to unsubscribe:
Email:
- "Unsubscribe" button in footer of every email
- Or: Personal panel → Settings → Communication → Disable "Promotional emails"
SMS:
- Reply "STOP" to every SMS
- Or: profile settings
Push notifications:
- App settings → Notifications → Disable "Promo"
- Or: OS settings (Android/iOS)
Important: You will still receive transactional messages (deposit confirmation, withdrawals, password change) — they are necessary for service operation.
Children protection
Mostbet strictly prohibits registration and use of service by persons under 18 years old (in some jurisdictions — under 21 years old).
Меры защиты:
- Mandatory age verification (KYC)
- Account blocking upon suspicion of minors
- We do not knowingly collect children's data
If you discover a registered child:
- Immediately write to compliance@most-bet-apk.org
- We will delete account and all data within 24 hours
Änderungen der Datenschutzrichtlinie
We may regularly update this Policy to reflect changes in legislation or our experience.
For significant changes:
- ✅ We will notify 30 days before effective date via email
- ✅ We will place notice on website and in app
- ✅ We will request new consent (if required by GDPR)
How to track changes:
- Last update date is indicated at document beginning
- Policy version is indicated at document beginning
- Change history available upon request at privacy@most-bet-apk.org
Contacts for privacy questions
If you have questions, requests or complaints regarding processing of your data:
Email контакты:
- 📧 General questions: privacy@most-bet-apk.org
- 📧 Data Protection Officer (DPO): dpo@most-bet-apk.org
- 📧 Data deletion requests: privacy@most-bet-apk.org (subject "Data Deletion Request")
- 📧 Data access requests: privacy@most-bet-apk.org (subject "Data Access Request")
Другие способы связи:
- 💬 Live chat: available 24/7 in personal panel ("Privacy" section)
- 📞 Phone: support line (numbers by country)
Response times:
- Email: within 72 hours
- Access/deletion requests: within 30 days
- Live chat: 1-5 minutes
Mailing address:
Bizbon N.V.
Abraham de Veerstraat 9
Willemstad, Curaçao
Attn: Data Protection Officer
Conclusion
Mostbet is committed to protecting your privacy and processing your data transparently, legally and fairly. We use advanced technologies and strictly adhere to international data protection standards.
Your trust is our foundation.
By using our platform, you confirm that you have read this Privacy Policy and agree to its terms.
Mostbet — your data is securely protected since 2009.