Responsible Gaming and Gambling Addiction Help

Gambling: Entertainment or Addiction?

Mostbet views gambling as a form of entertainment and relaxation, not as a source of income or a way to solve financial problems. For most of our users, betting and casino games are an exciting hobby that does not negatively affect their lives.

However, we understand that for some people, gambling can become a problem, leading to:

❌ Financial difficulties and debts
❌ Loss of control over time and money
❌ Problems in relationships with loved ones
❌ Decreased work productivity and job loss
❌ Depression, anxiety, stress
❌ Attempts to hide the scale of the problem from others

Gambling Disorder

— is a recognized mental disorder (included in WHO ICD-11), characterized by an uncontrollable desire to gamble despite negative consequences. According to WHO statistics, 0.12% to 5.8% of the adult population suffers from various forms of gambling addiction.

Our commitment to safe gaming

As a licensed operator (Curaçao eGaming №8048/JAZ2016-065), Mostbet is obligated to comply with international responsible gaming standards established by:

✅ IAGR (International Association of Gaming Regulators)
✅ RGA (Responsible Gaming Association)
✅ GamCare (UK Responsible Gaming Standards)
✅ NCPG (National Council on Problem Gambling, USA)

We apply a comprehensive approach to protect our users:

🛡️ Prevention — educational materials about risks
🛡️ Control — self-control tools
🛡️ Detection — algorithms for detecting problematic behavior
🛡️ Help — partnership with support organizations
🛡️ Minor protection — strict age verification

Signs of problematic gaming: Addiction test

Answer honestly to the following questions. If you answered "YES" to 4 or more questions, professional help is recommended.

Gambling addiction questionnaire (DSM-5 Gambling Disorder criteria):

⚠️ Do you need to gamble with increasingly larger amounts to feel the same excitement?
⚠️ Do you become irritable or restless when trying to reduce or stop gambling?
⚠️ Have you made multiple unsuccessful attempts to control, reduce, or stop gambling?
⚠️ Are you often preoccupied with gambling (planning the next game, thinking about ways to get money)?
⚠️ Do you often gamble when feeling desperate, guilty, anxious, or depressed?
⚠️ After losing money, do you often return the next day to "chase losses"?
⚠️ Do you lie to family members or therapists to hide the extent of your gambling involvement?
⚠️ Have you jeopardized or lost important relationships, jobs, educational or career opportunities because of gambling?
⚠️ Do you rely on others to get money to solve desperate financial situations caused by gambling?

Result interpretation:

0-1 "YES": Low risk — gaming is under control
2-3 "YES": Moderate risk — setting limits is recommended
4-5 "YES": High risk — consultation with a specialist is recommended
6+ "YES": Critical risk — seek help immediately (contacts below)

Responsible gaming principles

For gambling to remain entertainment, follow these rules:

🎯 Golden rules of safe gaming:

✅ Play only for entertainment — gambling should not be a source of income or a way to solve financial problems
✅ Set a budget and stick to it — play only with money you can afford to lose without affecting essential expenses (housing, food, medical care)
✅ Limit gaming time — set timers, take regular breaks (10-15 minutes every hour)
✅ Never play to "chase losses" — attempts to recover losses almost always lead to even greater losses
✅ Don't play under the influence of alcohol or drugs — this impairs the ability to make rational decisions
✅ Don't play in a bad emotional state — stress, depression, anger worsen self-control
✅ Don't borrow money to play — loans, credits, microloans for betting are signs of addiction
✅ Share with loved ones — don't hide the scale of gaming activity from family
✅ Maintain other interests — don't let gambling crowd out hobbies, sports, communication with friends
✅ Take breaks — regularly take 1-2 week "gaming vacations"

Self-control tools in Mostbet

We offer free tools to directly manage your gaming activity in your personal account:

1️⃣ Deposit limits

Set the maximum amount you can deposit to your account for a given period:

Daily limit — e.g., no more than $50 per day
Weekly limit — e.g., no more than $250 per week
Monthly limit — e.g., no more than $750 per month

How to set: Personal account → Settings → Responsible gaming → Deposit limits

Limit takes effect immediately
Removing or increasing limit is possible only after 24-72 hours (cooling-off period)
Decreasing limit — immediately

2️⃣ Betting limits

Limit the maximum bet amount for a given period:

Maximum bet on a single bet
Maximum bet amount daily/weekly/monthly

Applies to:

Sports betting (single, express, system)
Slots and casino (spin size)
Live betting

3️⃣ Loss limits

Set the maximum loss amount for a period:

If you lose the set amount, access to gaming will be blocked until the end of the period

E.g.: loss limit $100/week — after losing this amount, gaming is not available until the start of the new week

Recommendation: The most effective tool for controlling losses.

4️⃣ Session time limits

Limit the duration of gaming sessions:

Set maximum time (e.g., 2 hours per day)
After time expires, you'll receive a notification and all active sessions will be automatically terminated
To resume gaming, you must wait until the next day

Additional:

Reminders every 30/60 minutes about session duration
Display of total time spent on platform weekly/monthly

5️⃣ Cooling-off period

Temporary account suspension for a short period for a "break":

24 hours — during impulsive urge to play
72 hours (3 days) — after big losses
7 days — when feeling loss of control

During cooling-off period:

❌ No account access
❌ No deposits possible
❌ No betting possible
✅ Available funds can be withdrawn

How to activate: Personal account → Responsible gaming → Cooling-off period → Select duration

6️⃣ Self-exclusion

Long-term account blocking for a period from 6 months to permanent:

Available periods:

6 months
1 year
3 years
5 years
Forever (permanent ban)

Self-exclusion conditions:

❌ Complete account access ban
❌ Unable to create new account with same data
❌ Marketing materials blocked (email, SMS, push)
✅ Can request withdrawal of remaining funds (processed within 48 hours)

How to activate:

Write to email: selfexclusion@most-bet-apk.org
Specify: Full name, user ID, reason, desired period
Confirm via SMS or email
Receive blocking confirmation (within 24 hours)

Important:

Self-exclusion is irreversible until the chosen period expires
Attempts to bypass blocking (creating new accounts, VPN) lead to fund confiscation
After period expires, account is NOT automatically unblocked — explicit restoration request required

7️⃣ Gaming activity history check

Complete transparency of your gaming activity:

📊 Available statistics:

Total deposit amount for period (day/week/month/year)
Total bet amount
Total winnings
Net losses/winnings (balance)
Time spent on platform
Number of gaming sessions
Average bet size

Where to view: Personal account → History → Gaming statistics

Data export: You can download a complete report in CSV format for analysis or consultation with a specialist.

Automatic detection of problematic behavior

Mostbet uses machine learning algorithms to detect signs of gambling addiction:

🔍 What is tracked:

⚠️ Sharp increase in bets — increase in average bet size by 200%+ over short period
⚠️ "Chasing losses" — immediate deposits after big losses
⚠️ Excessive gaming time — more than 4-6 hours of continuous gaming
⚠️ Night sessions — gaming from 00:00 to 06:00 (sign of loss of control)
⚠️ Multiple deposits — 5+ deposits per day
⚠️ Ignoring limits — constant requests to increase established restrictions
⚠️ Aggressive behavior — complaints, insults in support chat

📧 Actions upon detection:

Warning notification — email/SMS with reminder of responsible gaming principles
Recommendation to set limits — offer to activate control tools
Mandatory cooling-off period — forced break for 24-72 hours during critical signs
Bonus blocking — cancellation of aggressive marketing offers
Specialist contact — offer of free consultation with partner organizations on request

Minor protection

Mostbet categorically prohibits gambling for persons under 18 years of age (in some jurisdictions — 21 years).

Child protection measures:

🔒 Mandatory age verification:

Date of birth check during registration
Passport/ID verification before first withdrawal
Account blocking when suspected of use by minors

🔒 Parental control:

Use password protection on your devices
Install parental control programs (NetNanny, Qustodio, Kaspersky Safe Kids)
Don't save passwords in browser
Log out of account after gaming session

🔒 Device-level access blocking:

iOS: "Screen Time" → "Content & Privacy" → Block gambling sites
Android: Google Family Link → Website filters
Windows: Microsoft Family Safety
Router: block mostbet.com, .mostbet domains at DNS level

🔒 Education:

Explain gambling risks to children
Talk about addiction formation mechanisms
Discuss responsible approach to money

If you discover a minor has accessed your account:

Immediately change password
Write to compliance@most-bet-apk.org with subject "Underage Access"
We will block account and conduct investigation
All winnings that minor could obtain will be cancelled

Gambling addiction help organizations

If you or your loved ones are struggling with gambling addiction problems, help is available. These organizations provide free and confidential support:

🌍 International organizations:

GamCare (UK)

Website: www.gamcare.org.uk

Phone: 0808 8020 133 (24/7, free)

Services: consultations, therapy, support groups, online forum

Languages: English

BeGambleAware (UK)

Website: www.begambleaware.org

Phone: 0808 8020 133

Services: educational programs, treatment information, self-help

Tools: addiction test, loss calculator

Languages: English

Gamblers Anonymous (International)

Website: www.gamblersanonymous.org

Services: free meetings, sponsorship, literature

Format: Support groups following "12 steps" model (like Alcoholics Anonymous)

Meetings: online and offline in 80+ countries

Find meeting: https://www.gamblersanonymous.org/ga/locations

Languages: English, Spanish and others

National Council on Problem Gambling (USA)

Website: www.ncpgambling.org

Phone: 1-800-522-4700 (24/7)

SMS: send "HOPE" to 53342

Live chat: https://www.ncpgambling.org/chat

Services: consultations, therapist referrals, educational resources

Languages: English, Spanish

Gambling Therapy (Global)

Website: www.gamblingtherapy.org

Services: Live chat with consultants, online support forum (anonymous)

Additional: free practical advice, emotional support

Languages: 35+ languages, including English, Russian, Kazakh

🇷🇺 Organizations in Russia:

Help line "Bright morning"

Phone: 8-800-200-0-200 (free in Russia, 24/7)

Services: Support for people with all types of addictions, including gambling

Gambling addiction treatment center (Moscow)

Website: narcofree.ru

Phone: +7 (495) 120-16-76

Services: psychotherapy, support groups, inpatient treatment

🇰🇿 Organizations in Kazakhstan:

Republican Scientific and Practical Center for Mental Health

Phone: +7 (727) 390-64-70 (Almaty)

Services: psychologist, psychiatrist consultations

🇺🇿 Organizations in Uzbekistan:

Republican Scientific and Practical Medical Narcology Center

Phone: +998 (71) 277-44-55 (Tashkent)

Services: addiction treatment, psychological help

For relatives and loved ones

If your loved ones suffer from gambling addiction:

✅ Don't ignore the problem — the earlier treatment starts, the higher the chances of recovery
✅ Avoid accusations — addiction is a disease, not moral weakness
✅ Don't give money — this only worsens the problem
✅ Seek professional help — together to a psychotherapist or support group
✅ Take care of yourself — codependency also requires treatment

Resources for relatives:

Gam-Anon (for players' relatives): www.gam-anon.org
Support groups for families in Gamblers Anonymous

How to activate control tools

Step 1: Log into your personal account on the website or in the app
Step 2: Go to "Settings" → "Responsible gaming"
Step 3: Select the needed tool:
• Deposit/betting/loss/time limits
• Cooling-off period
• Self-exclusion

Alternative method: Write to Live chat or email support@most-bet-apk.org with request "Responsible Gaming Tools".

Help is available 24/7 — our specialists will help configure control tools.

Mostbet commitments

As a responsible operator, we commit to:

✅ Not promote gambling as a way to solve financial problems
✅ Not send marketing materials to users in self-exclusion
✅ Not offer aggressive bonuses to players showing signs of addiction
✅ Train support staff to recognize problematic behavior
✅ Continuously improve player protection tools
✅ Collaborate with gambling addiction help organizations
✅ Publish responsible gaming statistics in annual reports

Frequently Asked Questions (FAQ)

Can I cancel self-exclusion prematurely?

No. This is a protective measure — cancellation is only possible after the chosen period expires.

What happens to my money during self-exclusion?

You can withdraw all available funds within 48 hours of activating the block.

Can I create a new account if I'm in self-exclusion?

No. This violates terms of use. New account will be blocked, funds confiscated.

How often can I change limits?

Decreasing limit — immediately. Increasing or removing — only after 24-72 hours (cooling-off period).

Are my help requests confidential?

Yes. All contacts with help organizations are completely confidential and anonymous.

Contacts

📧 Questions about responsible gaming: responsiblegaming@most-bet-apk.org

📧 Self-exclusion: selfexclusion@most-bet-apk.org

💬 Live chat: "Help" section → "Responsible gaming"

📞 Hotline: available 24/7 (numbers by country)

Conclusion

Mostbet strives to create a safe environment for gambling, where everyone can enjoy entertainment without risk to health, finances, and relationships.

Remember:

Gambling is entertainment, not a source of income
If you can't control gaming — seek help
Addiction is a treatable disease
You're not alone — millions of people have overcome this problem

Play responsibly. Take care of yourself.